Microsoft’s Dynamics 365 Customer Engagement is a set of tools designed to boost CRM and sales efficiency within the larger Dynamics 365 framework. This cloud-based service allows businesses to centrally manage their customer interactions and data, which in turn boosts customer engagement and revenue.
Sales automation, marketing automation, customer service, field service, project service automation, and much more are just some of the features and capabilities offered by Dynamics 365 Customer Engagement. For a more robust and scalable customer interaction and relationship management solution, it also interfaces with other Microsoft technologies including Power Apps, Power Automate, and Power BI.
Salsabils, as your Microsoft Solutions Partner, has the knowledge and tools to help your organization reach its full potential through digital acceleration.
Our 100+ successful complex dynamics rollouts in retail, consumer packaged goods (CPG), manufacturing, and other verticals are a direct result of the dedication of our Microsoft Dynamics 365 certified consultants. Thus, we aid in the transition of quickly expanding businesses and assist established companies in maintaining their expansion.
Our policies and procedures are based on what will best serve our customers. We use a methodical approach to project management that takes into account the specifics of each client’s business and operations, all while providing around-the-clock service and complete openness.
To aid our customers in their digital transition, we provide Dynamics 365-based, industry-specific solutions that are ready to be implemented. Confiz’s mission is to help its prestigious clientele achieve business excellence by resolving their most pressing problems in their respective industries.
We take pride in the fact that some of the largest and most exciting firms in the world have put their faith in us and in the excellent reputation we have earned as a result. Therefore, our global clientele and we share many similarities. But what really stands out is our desire to change and develop by trying new things.
Instruct your sales staff in the art of lead, opportunity, and account management. Gain AI-driven insights into client preferences while monitoring the development of leads. Use this data to strengthen your connections with clients and expand your business successfully.
Revolutionize marketing automation to provide your team the tools they need to create individualized customer journeys. Interact with clients in real time in response to actions taken by them. Learn more about their preferences and habits, evaluate the performance of your advertising, and create effective methods for attracting and retaining new customers.
Support and service requests can be handled easily from one central location. Service requests can be created and monitored, SLAs can be managed, and customer interactions can be analyzed across channels. By streamlining and improving service operations and agent productivity, D365 customer service helps organizations exceed consumer expectations.
Schedule and send out technicians, keep track of work orders, monitor inventory, and monitor assets with ease. The D365 Field Service module aids businesses in providing superior customer service by streamlining field service operations, speeding up response times, and decreasing expenditures on customer care.
You can help your team improve your software or hardware by monitoring and reporting its performance and activity.
Benefit from the full stability, flexibility, and cooperation essential for managing and carrying out your project-based enterprise. To hasten project completion and guarantee financial success, Dynamics 365 Project Operations integrates sales, resources, finance, and project management into a one interface.
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The Microsoft Power Platform is a set of tools for creating and managing automated business solutions and procedures.
The Microsoft Power Platform allows customers to create bespoke solutions for their businesses, which in turn helps to streamline processes, boost decision-making abilities, and boost overall productivity. Its user base spans the gamut from fledgling startups to multinational conglomerates
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Microsoft’s Power Apps are just one part of the company’s Power Platform. The Power Platform includes Power Apps, a low-code application development platform, in addition to various tools and services meant to aid in the development of unique business solutions. Power BI, Power Virtual Agents, Power Apps, and Power Automate (previously Flow) make up the Power Platform’s four primary features. Non-technical individuals can create custom applications and automate corporate operations with these tools since they are intuitive and simple to use.
The Microsoft Power Platform demo can be requested by filling out the “Request a demo” form on the Power Platform website. You’ll be contacted by a Microsoft rep who wants to learn more about your unique situation and set up a time for a demonstration.
Microsoft also offers a multitude of tools, like as online documentation, tutorials, and community forums, for getting started with and learning more about the Power Platform. The Power Platform applications are available for download, and the trial version can be used to begin developing custom solutions.
As an added bonus, entry is Contact Confiz, your trusted Power Platform partner, to arrange a no-cost demonstration or consultation.
Microsoft Power Platform consists of four main parts:
While Microsoft Power Platform is not included in Office 365, it can be used in tandem with that service and other Microsoft offerings. Word, Excel, PowerPoint, Outlook, and other office productivity staples are all part of Microsoft’s Office 365 cloud-based software suite. Power Platform, on the other hand, is a standalone set of low-code development tools that lets people build enterprise solutions that work in tandem with Office 365 programs.
Power Platform is not a CRM, but it does come with customer relationship management (CRM) capabilities, such as the Microsoft Dynamics 365 CRM application.
Power Platform includes a larger collection of applications that can be used for developing custom business solutions, including Power BI for data visualization and analysis, Power Apps for building custom applications, and Power Automate for automating operations and business processes
We have aided more than 250 businesses in their use of technology and business process automation. Let’s discuss how Confiz can help you expedite your digital transformation journey.
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